Under Our Wing

Extended 7 year Warranty.

If you register your stove we will give you a FREE 7 year extended warranty (5 years for the Chilli Billie).

The Chilli Penguin warranty covers the items listed below plus the construction and workmanship if purchased from your local approved stockist.  The warranty should be registered within two months of purchase. It must be purchased from your local stockist as they will be responsible for assessing and sometimes carrying out, warranty work.

The on-site assembly, installation and operation of the stove within your home or business do not come under our direct control so are not included in the warranty. You are advised to take these matters up with your approved stove supplier or accredited installer.

When you register your warranty, we will set you up Penguin Users Account. When you activate this account, you will see a record of your stove model should you require any spares or maintenance items in the future.

Items Covered

  • Doors
  • The steel body
  • The handles

Should any of the components arrive in a damaged state, they will be replaced provided a written claim is made within 5 days.

The whole of the warranty is invalid if there is any unauthorised modification of the appliance or if any part of the stove assembly, installation, operation and maintenance does not comply with the instructions supplied and with all building regulations in force at the time of purchase.

The warranty is invalid if you do not purchase your stove from your local approved Chilli Penguin stockist. It should be registered within 2 months of purchase.

Items Not Covered

Those items that are considered service items. These include;

  • painted surface
  • door seals
  • vermiculite bricks
  • door and oven glass
  • ash pan
  • operating tool
  • gloves
  • grate

How do I register?

Go to our online Warranty Registration, found under the Penguin Warranty section and enter your details.

A penguins promise

Chilli Billie Warranty

If you register your Chilli Billie, we will give you a FREE 5 year extended warranty.

The Chilli Billie warranty covers the items listed below, plus the construction and workmanship if purchased from your local approved stockist. The warranty should be registered within two months of purchase. It must be purchased from your local stockist as they will be responsible for assessing and sometimes carrying out, warranty work.

The on- site assembly, installation and operation of the stove within your home or business do not come under our direct control so are not included in the warranty. You are advised to take these matters up with your stove supplier or accredited installer.

When you register your warranty, we will set you up Penguin Users Account. When you activate this account, you will see a record of your stove model should you require any spares or maintenance items in the future.

Items Covered

  • Fuel loading door
  • The steel body

Should any of the components arrive in a damaged state, they will be replaced provided a written claim is made within 5 days.

The warranty is invalid if there is any unauthorised modification of the appliance or if any part of the stove assembly, installation, operation and maintenance does not comply with the instructions supplied and with all building regulations in force at the time of purchase.

The warranty is invalid if you do not purchase your stove from your local
approved Chilli Penguin stockist. It should be registered within two months of purchase.

Items Not Covered

Those items that are considered service items. These include;

  • painted surface
  • door seals
  • vermiculite bricks
  • door glass
  • ash pan
  • operating tool
  • gloves

How do I register?

Go to our online Warranty Registration, found under the Penguin Warranty section and enter your details.

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