Extended 7 year Warranty.

Our stoves all come with a standard one year warranty, but if you register your stove we will extend this to a FREE 7 year extended warranty (5 years for the Chilli Billie).

The Chilli Penguin warranty covers the items listed below plus the construction and workmanship if purchased from one of our approved stockists.  The warranty should be registered within two months of purchase. The assembly, installation and operation of the stove do not come under our direct control so are not included in the warranty. You are advised to take these matters up with your approved stove supplier or accredited installer. When you register, we will set you up Penguin Users Account. When you activate this account, you will see a record of your stove model should you require any spares or maintenance items in the future.

Items Covered

  • The steel body
  • The handles
  • Doors
  • The grate

Items Not Covered

Those items that are considered service items. These include; door seals, vermiculite bricks, door glass, ash pan, operating tools and gloves.

Should any of the components arrive in a damaged state, they will be replaced provided a written claim is made within 5 days.

The whole of the warranty is invalid if there is any unauthorised modification of the appliance or if any part of the stove assembly, installation, operation and maintenance does not comply with the instructions supplied and with all building regulations in force at the time of purchase.

The warranty is invalid if you do not purchase your stove from an approved Chilli Penguin stockist. It should be registered within 2 months of purchase.

How do I register?

Go to our online Warranty Registration, found under the Penguin Warranty section and enter your details.

Chilli Billie Warranty

The Chilli Billie comes with a standard one year warranty but if you register your Chilli Billie, we will extend this to a FREE 5 year extended warranty.

The Chilli Billie warranty covers the items listed below, plus the construction and workmanship if purchased from one of our approved stockists. The assembly, installation and operation of the stove do not come under our direct control so are not included in the warranty. You are advised to take these matters up with your stove supplier or accredited installer. When you register, we will set you up Penguin Users Account. When you activate this account, you will see a record of your stove model should you require any spares or maintenance items in the future.

Items Covered

  • The steel body
  • Top loading door

Items Not Covered

Those items that are considered service items. These include; door seals, vermiculite bricks, door glass, ash pan, operating tool and gloves.

Should any of the components arrive in a damaged state, they will be replaced provided a written claim is made within 5 days.

The warranty is invalid if there is any unauthorised modification of the appliance or if any part of the stove assembly, installation, operation and maintenance does not comply with the instructions supplied and with all building regulations in force at the time of purchase.

The warranty is invalid if you do not purchase your stove from an
approved Chilli Penguin stockist. It should be registered within two months of purchase.

How do I register?

Go to our online Warranty Registration, found under the Penguin Warranty section and enter your details.

A penguins promise