Order & Delivery.

BEWARE of new friends post penguin (pp) they may well be visiting the penguin, not you…
we’re just saying…
think about it..

Chilli Ordering

Visit one of our incredible stockists. To find one local to you, see our postcode shop finder under “Buying a Penguin” in the menu. Look, handle, use, fall in love with a penguin, (if you have already fallen for your penguin, see “Armchair Shopping” below). Our stockists will be able to confidently advise about selecting a suitable stove and installing it safely. They will have stoves on display for you to see. They will be able to arrange a pre installation survey from a HETAS qualified installer and prepare a quotation, enabling you to accurately plan and cost your installation.

If you have found the penguin for you (or the penguin has found you) and you need to look no further, scroll to the bottom of the product page of your choice and click “found your penguin”. We will put you in touch with your nearest dealer to arrange a survey. If you know you want a penguin but are not sure which one, we would be happy to put you local stockist in touch with you, to talk it over, please click here .

We don’t sell our stoves online, if you see one for sale online be aware that it may not be a genuine penguin and the extended guarantee will not be available.



Spares and branded products can be ordered through your local stockist or directly through our online shop. The spares shop can be accessed from the top right of the website page. We also have a selection of penguin products which make great gifts.

Penguin Delivery

Once you confirm your order through one of our stockists, we will be able to give them an expected delivery date. Chilli penguin stoves are made to order, so there will be a wait for delivery. This will vary, depending on the time of year. They are delivered by a pallet courier to our stockists. All the stoves are extremely heavy (approx. 100kg / 220lbs) and cannot be handled by one person.


If you have ordered through our online spares shop we usually aim to dispatch within 5 working days. We do not dispatch between 20 Dec-2 Jan. A lot of our penguin staff have additional seasonal duties for someone in a red suit at an undisclosed location over this period. Due to the seasonal obligations of our penguin staff we give them an August holiday, this means that August dispatches takes longer. We hope that you will forgive us for this, we try to do it at time of year when spares are less urgent and you only have to see an overwrought penguin once in your life to fully understand.

Penguin in a box