Penguin Delivery
Once you confirm your order through one of our stockists, we will be able to give them an expected delivery date. Chilli penguin stoves are made to order, so there will be a wait for delivery. This will vary, depending on the time of year. They are delivered by a pallet courier to our stockists. All the stoves are extremely heavy (approx. 100kg / 220lbs) and cannot be handled by one person.
If you have ordered through our online spares shop we usually aim to dispatch within 5 working days. We do not dispatch between 20 Dec-2 Jan. A lot of our penguin staff have additional seasonal duties for someone in a red suit at an undisclosed location over this period. Due to the seasonal obligations of our penguin staff we give them an August holiday, this means that August dispatches takes longer. We hope that you will forgive us for this, we try to do it at time of year when spares are less urgent and you only have to see an overwrought penguin once in your life to fully understand.
We work really hard at penguin HQ to make sure that your parcel orders arrive in perfect penguin condition. If in the unlikely event that something does go wrong, please get in touch with us as soon as possible.
If you receive the wrong item, or if an item is damaged in transit, please let us know on receipt and send us a photograph.
If we have made a mistake, we will replace them and accept additional shipping charges in these circumstances.
If you have accidentally ordered the wrong item, return shipping charges will apply. Please refer to the product descriptions in our online shop to ensure you are ordering the correct item. If you are still unsure, please get in contact with us before placing your order, and we will be happy to help.
