Frequently Asked Questions.

On this page we have tried to answer some of our frequently asked questions. We have covered a wide range of topics, so please scroll down the whole page to view all of the questions. Should you find that your question is not answered please call or email us and we’ll be happy to help!

Stoves, Flues, and Maintenance

What size stove do I need? (click to reveal)

As a rough guide, 1kW of heat will be sufficient for 14 cubic metres.

For example:
A room size of 5.4 m x 5.4m x 2.4 m = 70 cubic metres
Divide 70 cubic metres by 14 = 5kW

Therefore for this example room, assuming that there is no other form of heating and it is relatively draught free, with insulation, you would require a 5kW stove.
However this is rough guide and will be affected by factors such as the number of outside walls, the amount of glazing and the level of insulation.
We recommend that you get the advice of your chilli penguin stockist.

My house does not have a chimney, can I have stove? (click to reveal)

In many cases, yes, you can. You will require a flue for the removal of smoke and combustion gases. It will need to be twin walled insulated steel flue which will need to be swept regularly just as a chimney would. There will be number of considerations such as; recommended distances from combustibles and non combustibles, for both the stove and flue, the exit through the wall/ceiling, the distances from ceiling joists, the exit through the roof and length of external flue. We always recommend a survey from HETAS qualified engineer. This type of installation is covered by building regulations.

Should I line my chimney? (click to reveal)

If your property was constructed before 1966 it is strongly recommended that your chimney is lined with a liner suitable for a solid fuel appliance. After this date chimneys were typically constructed using clay or concrete liners. Depending on the condition of the liner and the ability to make a gas tight connection between the stove and the liner it may be advisable to put a new flexible stainless liner in. Another consideration is that the diameter of the clay liner may be too great for closed a solid fuel appliance like a stove. We recommend that you seek advice from a HETAS qualified engineer. This type of installation is covered by building regulations.

What about chimney sweeping? (click to reveal)

Your chimney must be swept at least once a year by a qualified chimney sweep. The approved list is available from HETAS or NACS. IDEALLY provision for sweeping should be made either with an access panel in your register plate or an access door in the connecting stove pipe. This provision is ALWAYS necessary if the flue diameter is greater than 6″ (150mm). Inform your sweep about what sort of liner you have so he can use the appropriate brushes. Some flue liner guarantees will be invalidated if not swept with care.

However if the flue diameter is 6 inches or less it is possible to sweep through all our stoves (with the exception of the chilli billie) if the correct sweeping rods are used. Normal rods can be used the Short Penguin, Woody, Penguin 8, Chubby and Chubes. The oven models; the Hungry, the Fat, the High and Mighty and 88 require super flexible rods such as the viper. Great care must always be taken when sweeping a flexible liner to avoid damage to the liner. To sweep the Chilli Billie you will either need an access panel or sweep from the top.

Why do I need a sweeping access panel with a flue diameter of over 6 inches (150mm)? (click to reveal)

If your flue has a substantially greater diameter than your stove pipe the diameter of brushes that will fit through your stove pipe will not be sufficient to reach the sides of your flue and clear it of deposits.

What size is the flue collar on Chilli Penguin Stoves? (click to reveal)

he flue collar diameter is 5 inches(125mm). The flue size required is 6 inches (150mm). An adaptor piece is required to take the system from 5 to 6 inches. The 6 inch flue is ideal for closed appliances, however it is possible to use a 5 inch flue if you fit the smoke control kit (DEFRA).

Can any of the Chilli Penguin stoves be rear flued? (click to reveal)

With the exception of the chilli billie they can all be rear flued. There are two types of rear flue adaptor available, vertical and horizontal, your HETAS installer will be able to advise you. The cooker models do not need an adaptor for rear fluing, they have a removable blanking plate. The Chilli Billie flue is in a single fixed position.

Are there any regular maintenance jobs? (click to reveal)

Check rope seals are not frayed or coming away, door glass is not cracked or loose, check fire bricks are not cracked or deteriorated, throat plate does not have a build up of ash on top of it and (for the oven models) remove ash from the top of the oven box.
More more information please see the Looking After Your Penguin page.

How can I clean the surface of the stove? (click to reveal)

To clean the painted surface, when cool use a soft brush or lint free cloth. Do not use wet methods. You can overpaint most marks and long term wear. More more information please see the Painted Stove Surface section on the Looking After Your Penguin page.

The glass in my stove door is going black, what’s happening? (click to reveal)

During the burn cycle you will be aware of areas of discolouration, this will usually burn off with heat. This is usually observable when the stove is being lit from cold. If fuel is touching the glass you will get localised discolouring, this will burn off as the stove get hotter.

If it doesn’t burn off, you can clean it with a mixture of paste made from wood ash and water or a dry stove glass cleaning pad. You should expect to wipe the glass, when cold, every couple of weeks which will remove the very fine sepia film that will build up. However, if you find you are getting blackening you may not be using the air controls correctly or your fuel may have too much moisture in it. More more information please see the Door and Over Glass section on the Looking After Your Penguin page.

Fuels and Clean Burning

Which fuels can I burn? (click to reveal)

Chilli Penguin Stoves are approved for burning seasoned wood and smokeless fuels for closed appliances from the HETAS approved list such as the Maxibrite fuels which continues to be mined and produced in Wales eg. maxibrite, coalite ovals, supacite, extracite. Ask at your local coal merchant, for stockists of Maxibrite or contact Maxibrite. Avoid solid fuel with a high sulphur content. For local suppliers of seasoned wood contact Logpile. There are a number of companies offering kiln dried wood such as Certainly Wood and Yorkshire Firewood.

Can I burn house coal? (click to reveal)

No, under no circumstances burn house coal on a closed appliance such as a stove. It is not possible in a closed appliance to get enough oxygen for complete combustion. This can result in a build up of volatile gases in the stove and chimney. These are potentially explosive.

What is ‘seasoned wood’? (click to reveal)

Seasoned wood refers to wood with a maximum moisture content of 20%. This is achieved by storing it for between 12 – 18 months once cut, prior to burning. This will vary from species to species. If the wood is not seasoned you will be creating a lot of smoke and steam with very inefficient combustion.

What does “Clean Burn” mean? (click to reveal)

This is the ability of a stove to burn off volatile gases given off by the fuel which would otherwise go up the flue and into the atmosphere. This is usually achieved by introducing additional pre-heated air at the top of the combustion chamber. This function gives maximum efficiency and heat output from the fuel, together with having less detrimental impact on the environment.

Installation and Guarantees

Who can install my stove? (click to reveal)

In order to certify your stove installation you must use either a HETAS approved installation engineer or you will need to contact your local Building Control department. They will come out and inspect the installation. There will be a charge for this service.The installation must conform to the ‘Building Regulations’ 2000 approved Document J.

Is my Chilli Penguin stove guaranteed? (click to reveal)

All the Chilli penguin stove range is guaranteed for 7 years with the exception of the Chilli Billie which is guaranteed for 5 year. This applies if they are bought from an approved supplier and you register your stove after purchase. See the guarantee page for full details.

Has the Chilli Penguin stove been independently tested? (click to reveal)

Yes. It has been tested to the current European standard EN13240.

Spare Parts, Ordering and Delivery

Where is my order? (click to reveal)

Once you’ve have ordered through your stockist, we will receive the order and put it into our production board. Please understand that all our items are made to order and the leave time can vary between 2 – 6 weeks depending on the time of year. Please look at our ordering and delivery page for more information.

How can I place an order for a stove? (click to reveal)

We have a network of stockists across the UK who you will be able to place an order with, as we do not directly take orders ourselves. To find your nearest stockist use our Store Finder. If you find that you do not have a nearby stockist, please do not hesitate to contact us to sort out your order.

The firebricks/glass/throat plate/rope seal on my stove has broken. How do I order a spare part? (click to reveal)

We recommend obtaining new parts for your stove as soon as they break to save further damage to your stove. Please look at our Servicing and Repairs page to identify the part and find out its product code. Contact your stockist or us directly to order a new part.

My firebricks are cracking/crumbling/discoloured. Is this normal? (click to reveal)

Firebricks are a service item and it is normal for them to be replaced several times during a stove’s lifetime. To find out more information about firebricks and tips on how to make your firebricks last longer please see the Vermiculite Fire Bricks section on the Looking After Your Penguin page